Emerald Online Support Services
Welcome to online support services for Emerald Connect. Here you can request a variety of support items from the convenience of your computer. Simply click on the item below to review a summary of that service, any costs associated to the service, and how to get started! If you don’t see what you are looking for on the list below, simply give us a call at (800) 233-2834 from 8:30am ET to 7:30pm ET Monday — Friday.
Alphabetical Listing
Request additional website storage space (in 25MB blocks)
Request additional custom pages (in 20 page blocks)
Request the addition of a branch manager and to place a website/websites under that branch
Notify us of a change in your broker-dealer affiliation
Change your address in our internal records online
Request the forwarding of your mail (MX) records to your preferred mail provider
Use this form to have Emerald release your domain name. Note: the name and any authorization codes will be released ONLY to the Account holder listed in our internal records
Request a change email aliases and target. Note: up to 10 aliases are allowed for each account
Request email aliases
Grant permission for Emerald to point self-managed domain to Emerald
Request email alias removal
Request to add a website compliance contact.
Request to have your website visibility setting "off" temporarily
Unlock an account that has been frozen due to too many failed login attempts
Request a change in the URL associated with your Emerald Website
